Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Turnaround Time & Shipping

• How is my order packed?
  
• We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
  
• Can I expedite my order?
  
• If you need your order faster than our average turnaround time then please contact us o discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted by one of our representatives.
  
• What is your average turnaround time?
  
• Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer. From mid-November to mid-January the production times may also increase due to the holiday season.  Please note shipping time is extra.
  
• How Much is Shipping?
• Exact shipping costs will be calculated at checkout however most orders are charged as a flat rate of $19.95 for amounts under $150 and $29.95 for amounts between $150 - $300.  Order values above $300 will be charged at a rate of approximately 15% of order value calculated before discounts and taxes.  
• We ship within Canada & the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis.  
• Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days.

Product

• Do you include hanging hardware with your canvases and face mount to acrylic prints?
• Yes, the hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation. 
• Are your canvases considered Giclee quality?
• Yes.  Our canvases are digital prints produced on inkjet and latex printers.  We use only archival quality inks and artist grade canvases.
• How is the canvas stretched?
• We use a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars.  All canvases come with hanging hardware and strainer supports on any canvas over 30" wide.
• Do you offer frames for your canvases?
• Yes, we offer a float frame option for our canvases. The float frame comes in five different finishes: Black, Espresso, Black with Gold, Black with Silver and white. Please select the "Frame" tab to see how they look.
• What is the largest size you can print?
• Our largest canvas size is 58”x100” for a single panel canvas.  The limitation on face mount to acrylic is 48”x120” and paper print is 58” x120”. 
• Can I hang my canvas in a bathroom?
• Yes, just make sure the canvas is not in direct contact with water.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

What is your Policy on Returns / Exchanges / Refunds?

Shipping

We ship within Canada and the continental United States and the exact rate will be calculated at checkout.  Shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis.  Shipping times vary greatly depending on your location and the current status of the shippers.  

Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days. All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  

DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments.

Order Cancellation

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact us ASAP.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!